Jon Cline is a farm-raised, foster-kid-turned-#FounderKid father of three, and a Salesforce trail guide for growing Trailblazers and partners at JonCline.com.
I Heart My CRM: DesigningPages, Forms, and Interactions for the Way People Really Work
Most leaders advocate for adoption. However, many connect this desired outcome largely with training. Have you ever been trained on bad software? Better training likely doesn’t move the needle toward making you WANT to use it. Adoption has to connect to the WANT factor to be effective—and better training, going with the defaults in Salesforce, and creating more “carrot and stick” motivators won’t cut it.