Kara has worked in the higher education industry since 2009. She became an end user and business analyst in the Salesforce platform in 2010, then moved to a system administration role in 2013. She worked within student recruitment for four years and in that time helped implement Salesforce and develop custom applications through the organization. She currently works as a consultant specializing in implementing Salesforce at higher education institutions. She started Fresno’s Salesforce User Group in April 2014 and continues to act as co-leader.
What do Salesforce and Traffic Roundabouts Have in Common? Flow.
Breakout Session #2
Front desks are high-traffic areas. They manage check-ins for appointments that are pre-scheduled or on-the-spot, and direct students dropping in with questions. Identifying these students and matching them to appointments or routing them to the right team or team member quickly and efficiently can be a lot to manage. Hear how University of Arizona uses the flexibility of Salesforce Flow and Queues to put the power back in the hands of students, allowing them to check into an appointment or request a drop-in for a single advisor or advisor team – all without code!